Google Ads is investigating reports that marketers can’t access their campaigns’ latest data.
According to the search engine, the issue first started to affect advertisers on June 23 at 8.26am UTC.
In response, Google Ads said in a statement today at 11.13am UTC that it is looking into the matter to try and find a solution, with an update expected shortly.
Why we care: Marketers impacted by the problem can still sign into their Google Ads account, however, they can’t retrieve their campaign’s latest data, meaning they can’t accurately monitor performance or produce up-to-date reports.
What has Google said? Google confirmed that it is investigating reports of an issue with Google Ads via a statement on its website. The company said: “We will provide more information shortly. The affected users are able to access Google Ads but may not have access to the most recent data.”
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Deep dive: For more information on Google Ads services, you can visit its website here. If you wish to report an additional issues you may be experiencing with Google Ads, marketers are encouraged to contact its support team.
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About the author
Nicola Agius is Paid Media Editor of Search Engine Land after joining in 2023. She covers paid search, paid social, retail media and more. Prior to this, she was SEO Director at Jungle Creations (2020-2023), overseeing the company’s editorial strategy for multiple websites. She has over 15 years of experience in journalism and has previously worked at OK! Magazine (2010-2014), Mail Online (2014-2015), Mirror (2015-2017), Digital Spy (2017-2018) and The Sun (2018-2020). She also previously teamed up with SEO agency Blue Array to co-author Amazon bestselling book ‘Mastering In-House SEO’.
